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Home > Terms and Conditions
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Terms and Conditions / General Information /
Return Policy |
Order Processing
All orders will be processed within 1-3 business days (excluding
Holidays) after receipt of order. Orders for products that are in
stock in our Atlanta, Georgia facility will usually ship within 1-3
business days (excluding Holidays). If a product is not in stock, we
will inform you via e-mail along with an estimated ship date. On
multiple item orders, we will ship partial orders, unless you
specify that we “ship complete”. Please note, products may be
shipped from several warehouses. Orders for products shown to be in
stock, but later determined to be out of stock may be cancelled
within 48 hours of receipt of our delayed delivery notification.
Order status can be checked at anytime, please see Order Status
information below.
Shipping Policy US & Canadian Customers
All products will be shipped via UPS (United Parcel Service) by
default, unless we are otherwise instructed. Ship-To's must include
a street address. UPS will not ship to Post Office Boxes. Please
note, shipping via UPS Ground service can take between 3 and 10
business days, based on your location. All orders will ship from our
warehouse in Atlanta, Georgia. Additional shipping expenses
related to expedited orders may be added to your total. No
additional charges will be made without the cardholders express,
written permission.
Shipping Policy International Customers
Sales are limited to customers with billing and shipping addresses
located within the United States and Canada. International customers
(Excluding Canadian Customers) should send inquires to our parent
company, Cross Instrumentation.
Order Status
Order status can always be checked online, by selecting "Order
Tracking" and entering the e-mail address you used for the order.
Order Status terminology is shown below:
Payment Received - Order was
received, credit card (or other payment method) verified;
In Progress - Order is being
processed, availability being confirmed.
Pending- Order did not go
through or was not finalized, which usually means the last step of
the order process was not completed.
Ready to Ship - Order has been
processed and the products are in stock and available to ship.
Shipped/Order Complete - Order
was sent and UPS tracking number is provided.
Product Availability
BuyGasTubes.com continually updates its product availability. From
time to time, items are out of stock before the website is updated.
We apologize for any inconvenience it may cause. Please see Order
Processing section for information on our policy if this occurs.
Product Pricing
BuyGasTubes.com continually updates its product availability and
pricing. From time to time, we will run special promotions that will
impact pricing on several or all products. We highly recommend
checking the site for these types of events or promotions.
Sales Tax
Sales tax will be included on all orders shipping and/or billing to
the following states: Alabama, Florida, Georgia, Mississippi, North
Carolina, South Carolina, Tennessee, Virginia and West Virginia.
Resellers located within these states who have provided us with a
valid State Sales Tax Exemption will not be invoiced for state sales
tax. We must have your valid certificate to exempt you from sales
tax. No Exceptions!
Return Policy
Returns of product, other than for exchange or replacement of
defective products, are subject to a minimum 25% restock fee of the
original purchase price. Special Order/Non-Standard Products are
Non-Returnable. All non-defective products approved for return are
to be shipped back to BuyGasTubes.com at the customer's expense. The
items must be insured and sent via UPS, FedEx or USPS with a
tracking number e-mailed to sales@BuyGasTubes.com . Shipping fees
originally incurred by buyer are Non-Refundable. No returns other
than for defective products, will be honored after 30 days of
receipt. Should a replacement for a returned item not be available,
a credit will be issued. For all returns, please e-mail our Customer
Support, include order number, part or model number of defective
product and brief description of the defect. All returned products
must be issued a Return Merchandise Authorization (RMA) number prior
to return shipment. After reviewing and approving the information
provided, we will provide RMA number. Unauthorized and/or unmarked
returns will not be honored. To be accepted, all returned products
must be conspicuously labeled with the assigned RMA number and
accompanied with a copy of the sales order or invoice. Regardless of
condition, products must be packaged appropriately so as not to
incur any physical damage during return shipping. Failure to do so
may invalidate both the RMA and the warranty (if applicable).
Liability Disclaimer
BuyGasTubes.com will not be responsible for incidental or
consequential damages arising from the use of any product(s) that it
sells.
Right of Refusal
BuyGasTubes.com reserves the right to refuse service to anyone.
Changes to Internal Order Policy
BuyGasTubes.com reserves the right to change these terms from time
to time without notification. Changes to our Terms and Conditions
will be posted on this page.
Contact Information
BuyGasTubes.com can be reached by:
Mailing Address:
BuyGasTubes.com
C/O Cross Instrumentation
1621 Autumn Blvd, NE
Conyers, GA 30012
E-mail: Sales@BuyGasTubes.com
Phone: 866-905-9792
Fax: 770-929-8278
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